Practice Management
Practice Manager
Wendy Hunter
The Practice Manager manages all of the business aspects of the Practice such as making sure that the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). The Practice Manager supports the Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care.
Deputy Manager
Lynsey Plant
HR Management Assistant
Kristy O’Hanlon
Reception Management
Catherine Lavocah
Reception Manager
Alicia Cox
Reception Supervisor
Amy Herron Care Coordinator
Maisy Philips Care Coordinator
Reception Administrators
Kirsty Williams
Medical Summariser / Coder
Roxy Calvert
Medical Coder
Reception
Jackie Gibson
Pam Grief
Julie Kirkman
Laurie Askew
Naomi Dunn
Cara Haydock
Reception staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. The Reception Staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.
Medical Secretaries
Kim Ayling
All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.