The main surgery opening hours are Monday to Friday 08:00 - 18:30.
When you ring for an appointment the receptionist will ask you for medical information including:
- The reason you would like clinician advice and what you want to achieve from contacting us.
- Your symptoms.
- Whether your request is urgent.
- Whether or not you have sought advice from nhs.uk/ a pharmacist first.
- Any Covid-19 contact.
If you describe symptoms that would be more appropriate for a pharmacist, we will refer you to your chosen Pharmacy for help.
If you have been advised to get medical advice one of our health professionals will contact you by telephone reducing the spread of infections, reducing stress and minimising travel.
You can also get medical advice from us online – click here to find out how.
Thirsk Doctors Surgery are pleased to announce the arrival of James, a First Contact Practitioner Physiotherapist who will enable us to offer quick access for Musculoskeletal pain problems for assessment, advice, exercise prescription and onward referral as needed for patients over the age of 18.
James will be working at Thirsk Surgery on Thursdays and Fridays. Please feel free to ask to be booked directly in with James when you call the reception team.
The conditions that James can help with are:
The service is not suitable in the following cases:
Advanced Nurse Practitioner
Our Nurse Practitioner, Anne Reed is a highly trained specialist nurse. She has undertaken additional medical education in order to provide advanced nursing care and to prescribe medication.
Nurse practitioners can provide advice for many problems for which you may have seen a doctor for in the past. Their main areas of expertise are in the management of common illnesses and long term conditions.
Anne can triage you request, make a diagnosis and provide advice and treatment including a prescription if required. They can make referrals to hospital doctors or other health care professionals and can consult the GP's about your care when necessary.
Please consider the following list of symptoms and conditions and consider a telephone consultation with an Advanced Nurse Practitioner.
Conditions that the Prescribing Nurse can treat:
Bites And Stings
Conjunctivitis / Red Eye
Contraceptive Pill Checks
Earache / Ear related Problems
Head Lice/ Scabies
Oral Contraception/ Delaying Periods
Rashes / Skin Complaints
Soft Tissue Injury/ Sprains
Thrush-Oral/ Vaginal/Nappy Rash/
Uncomplicated Urine Infections – Female
If possible please try to telephone reception before 10:00 if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
We now offer telephone ring back appointments. Please book with reception stating the reason for the telephone call and leave your preferred contact details.
You may be advised to contact the dispensary or the nurses during the phone in as this is often more appropriate.
It is unlikely that you will be able to speak to a doctor immediately unless it is a medical emergency.
The surgery is operating as a hub in the Thirsk area to provide extended alternate Saturday mornings from 08:30 - 12:00 in partnership with the Heartbeat Alliance, through their Better Access programme.
These telephone appointments provide access to GPs and a ANP.
We also have face to face appointments to see Kelly the Practice Nurse our health care assistants for blood tests.
The clinics are available to patients from all practices in the local area, not just those registered with this practice.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.