Consultations with the Clinical Team
- We operate an ‘On the Day’ system. This means if you contact us on the day you need an appointment we will aim to accommodate you that day. This is for all GP consultations. We appreciate that there are individual circumstances that may mean this is not suitable for you. Please speak to reception about this, we will always aim to help you.
- We ask that requests for contact from the clinical team are made via telephone as early as possible in the day or you can request an appointment online via our online consultation service, Monday to Friday. Online consultations are for non-urgent matters.
- Following your consultation request you will be contacted by the clinician that day, either by text if you have consented to this, telephone ( two attempts will be made) or be informed of a time to attend the surgery for a face to face appointment. If you are expecting a face to face appointment please ensure you are available on the day you ring to attend.
- We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you. For ongoing problems, we will try to provide continuity of care.
- You can also use your NHS account (through the NHS website or NHS App) to book certain services such as cervical screening or vaccinations.
- Where possible, we ask for home visit requests to be made before 10am to enable us to accommodate you.
- We offer evening or weekend appointments via the Heartbeat Federation.
Care Navigation – Pharmacy Referral
Our Reception team can help direct you to the most appropriate medical help for your condition.
For the following list of Local chemists offer this service and we can refer you for an appointment.
| Condition | Condition | Condition |
|---|---|---|
| Acne, spots or pimples | Eyelid problems | Sinusitis |
| Ankle or foot pain | Flu Symptoms | Skin rash (adults and children over 1 year old only) |
| Ankle or foot pain | Hair loss (men) | Sleep Problems |
| Back or neck pain | Headache or Migraine | Sore Throat |
| Blister | Heartburn | Sprains and Strains |
| Cold Sore | Hip pain | Teething in babies |
| Conjunctivitis or sticky eye | Indigestion | Threadworms |
| Constipation | Infant colic | Throat infections |
| Cold symptoms | Insect bites or stings | Thrush affecting your mouth (oral thrush) |
| Corns or calluses on your foot | Knee or calf (lower leg) pain | Toothache |
| Cystitis (women 16-64 years old only) | Mouth ulcers | Toothache |
| Diarrhoea or tummy bug | Muscle pains | Warts or verrucas |
| Dry, sore or watery eyes | Nappy rash | Wrist, hand or finger pain |
| Earache (adults and children over 2 years) | Piles | |
| Ear wax or blocked ear (adults and children over 5 years) | Scratch or graze |
Non-urgent advice: Emergencies
What is an Emergency?
Whatever the time of day, if you or someone else experiences the symptoms below and you feel it is so serious that it cannot wait, go to the nearest Accident and Emergency Department or call 999.
Symptoms include:
Non-blanching rashes (the glass test)
Possible anaphylactic shock (swelling of mouth and throat)
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
Consultations by phone, can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using our online cancel an appointment form
- phone us
- If you are late for an appointment you may be asked to re-book.
If you need help now or when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your Consultation
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, or by face-to-face
- if you need an interpreter
- if you have any other access or communication needs.
Help from your pharmacy
Did you know that your local pharmacy can help you with a lot of minor ailments; and a lot of treatments are covered by the Pharmacies.