The Aims of the Patient Participation Group
We would like to hear your views on how we can improve services at The Doctors’ Surgery
We welcome you to have your say by becoming part of The Doctors’ Surgery Patient Participation Group. We realise that people are generally very busy and may not have time to come to the surgery for meetings, therefore we have a virtual that can participate in additional practice surveys with intermittent invited face to face meetings at the surgery. We aim to ensure that patients and carers are involved in decisions about the range, shape and quality of services provided by the practice.
If you don’t have an email address you can still get involved; please ask the surgery to post you a form.
At present we are only inviting those aged 18 and over to join.
We look forward to working with you.
Join our Patient Participation Group
If you wish to participate please contact the Practice or complete the online form by clicking on the button shown below.
OR: if you prefer, you can download the sign-up form below, print it out, fill it in, and post it to the Practice, put it through the letterbox, or hand it to a Receptionist.
We aim to acknowledge your request within a few days.
Please note that the PPG cannot become involved in matters of a specifically medical or clinical nature.
Non-urgent advice: Date of next Patient Participation Group meeting
Date(s) to be announced
Common Patient Questions and Answer
Why are you asking people for their contact details?
A: We would like to be able to contact people occasionally to ask them questions about the surgery and how well we are doing to identify areas for improvement. Approximately 2-3 times per year we will invite members to a face to face meeting at the surgery to discuss specific areas of development or feedback on care
Q: Will my doctor see this information?
A: This information is purely to contact patients to ask them questions about the surgery, how well we are doing and ensure changes that are being made are patient focused. If your doctor is responsible for making some of the changes in the surgery they might see general feedback from patients.
Q: Will the questions you ask me be medical or personal?
A: We will only ask general questions about the practice, such as short questionnaires.
Q: Who else will be able to access my contact details?
A: Your contact details will be kept safely and securely, will only be used for this purpose and will not be shared with anyone else.
Q: How often will you contact me?
A: Not very often … maybe once every three or four months.
Q: Do I have to leave my contact details?
A: No, but if you change your mind, please let us know.
Q: What if I no longer wish to be on the contact list or I leave the surgery?
A: Simply let us know by email if you do not wish to receive any further messages.
Q: What do I do if I have further questions?
A: Please ask to speak to Dr Laura Longstaff who is the GP lead for the Patient Participation Group and she will be happy to telephone or email you to discuss your questions.
The National Association of Patient Participation
The national association for patient participation aims to promote the role and benefits of PPGs to patients, the public and health professionals, to create more understanding of the value of true patient participation also to promote the support available from N.A.P.P.
The information you supply us will be used lawfully, in accordance with the Data Protection Act 2018. The Data Protection Act 2018 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.