Patient Participation Group (PPG) Event, June 2018
Typically primary care patient participation groups are not set up to be a ‘forum for moaners’ or ‘doctor fan clubs’, they are a route for patients to advise the practice on what matters most for patients and to help identify solutions to problems.
Following the move to a virtual patient participation group in 2016, on Wednesday 6th June we held our first PPG Event at Thirsk Library. The aim of the event was to introduce the new concept of ‘Care Navigation’ and canvas their opinions about the launch, terminology and barriers to success (Care navigation will be formally launched in August 2018). The PPG were asked for their opinion regarding changing the receptionist title to 'Care Navigator', a member of the PPG suggested 'Care Advisor' and the majority of the group were in agreement to this.
Anne Reed, our nurse practitioner, discussed the scale and impact of Type 2 diabetes and the measures the practice are trying to take to reduce incidence and optimise outcome. We were joined by representatives from the charity Thirsk Strollers and the council led ‘Take that step’ with the aim of sharing their work and help our PPG members to impart knowledge in the local community.
Moving forwards we aim to host a PPG event twice yearly. We believe that cementing this partnership will undoubtedly have a positive influence on the surgery. We would like to thank the PPG members who attended and would like to invite any patients who are interested in becoming a PPG member to collect a registration form from reception or complete online. Attending events is entirely optional and we still plan to continue with ‘virtual PPG surveys’.
Overall patients, who attended thought the event excellent, additional Feedback:
How to improve:
- Be better prepared with the Projector and seating.
- To sit in a circle.
- Introduction of the members of the group.
- Less 3rd party involvement.
Future topics for events:
- Continue with updates about Practice Changes.
- Brief talk about the role of each of the various health professionals to understand future navigation.
- Engaging the younger generation ?own Facebook account.
- More discussion on DNA and how to eradicate.
- Living with arthritis, tips on diet exercise supplements etc.
- Choosing where to have treatment.
- Dispensing logistics.
- Improving Patient access website (Sorry the practice are unable to make changes to the national website, please after logging in see The Patient Access Support Page )
- Repeat quarterly.
- Very enjoyable, good to be able to interact with surgery staff in a non-medical environment.
- Comments made by patients were genuinely welcomed and taken on-board.
- Attendees were made to feel their contributions were of value.
- Attendees gained a much better understanding of the surgery, its aims and objectives.
- Interesting and Productive.